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Cher's Professional Tanning

400 Ada Drive SE # 3
Ada, MI
Get Directions

(616) 682-2437


1 out of 5 stars
By Anonymous from Ada, MI
Posted Oct 23, 2014

If I could give this place zero stars, I would. FILTHY!! But more striking was the service. I was on a tight schedule and needed to be in and out in a timely manner. First, they didn't have my appointment on their schedule -- an appointment I made two weeks prior and even called to confirm! The manager tried to tell me must have called one of their other locations; however, that was not the case. I looked back in my phone, confirmed it was their number, and even showed it to this so-called manager, but she STILL insisted it was MY mistake. However, she did finally and VERY reluctantly say they could get me in anyway, that they were not full. Almost 1/2 hour later, they FINALLY gave me a bed -- one I observed was open the entire time I had to wait as punishment for not making an appointment in their view. AND, as I waited, growing more and more anxious by the minute, I dared to inform her of my time constraints again. In response, the manager of this place was incredibly rude and condescending (and has a foul mouth on her as well). When I finally got the bed, it was disgusting! It looked like it had NEVER been cleaned -- including a disgusting build-up in the crevasses that had to have been there since the machine was put in service. And then when I was leaving, instead of thanking me for my business or saying something remotely pleasant, this manager, a so-called professional (what a joke) sarcastically told me to have a nice day, while leering at me in a VERY creepy way. I would NEVER go back there again. Talk about utter disorganization, filth, and a complete lack of any customer service, respect, and professionalism from someone who is supposed to be the manager of this place!

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